I purchased a product from a retailer but it hasn’t been shipped

Did you get a W on the latest drop? Good job. But it hasn't been shipped and you are worried about it? Here are the main solutions:

  • It's the first time I order and I don't know what to do.
    FIX: Check your mails (even spam & junk folders). It is maybe hidden inside these categories.

    spam.PNG
    (Click on Spam if you're on Gmail)

  • I ordered and got an email, but nothing is shipped yet
    FIX: Check shipping delays on the website you want. For example, on ShoePalace, go to the footer, and click on Shipping :

    shipping.PNG

    When you are on the page, scroll a little bit and you should have shipping delays:
    sptime.PNG

    If your package has not arrived in the days told by the website, you must call them so you are sure they are still processing the order / they didn't ship it to someone else. You can call them if they have a number or email / do a live chat with them.

    Most of the time, if your order isn't shipped yet, it's due to a lot of orders (and combined with the pandemic, it's a little bit longer than usual). So please before acting angry with their services, check your order status (frequently with a mail they are sending to you right after your purchase)

    Note: It happened with Supreme, I ordered a tee on Thursday (drop day) and the email came like on the next Monday (4 days) so yeah don't stress about it. If you got debited, it's all right.
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